At tiny-toys.com, we are committed to providing our customers with a satisfying shopping experience. We understand that occasionally, you may need to request a refund. Please take a moment to read our Refund Policy to understand the terms and conditions for requesting a refund.
Refund Eligibility:
Customers may request a refund within 7 days of the purchase date, provided the following conditions are met:
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Product Condition: The product must be in its original condition, unused, undamaged, and free from any signs of misuse.
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Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required to initiate a refund.
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Within 7 Days: Refund requests must be made within 7 days from the date of product delivery.
Non-Refundable Items:
Certain items are not eligible for refunds, including but not limited to:
- Gift cards or promotional codes.
- Downloadable software or digital products.
- Personalized or custom-made items, as these are unique to each customer.
- Products that have been damaged or misused by the customer.
How to Request a Refund:
To request a refund, please follow these steps:
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Contact our Customer Support Team: Reach out to our dedicated Customer Support Team via email at info@tiny-toys.com or through our contact form on our website. Provide your order number and a detailed explanation of why you are requesting a refund.
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Return the Product: After receiving approval for your refund, carefully package the product in its original condition and include all accessories, tags, and packaging materials.
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Shipping Costs: The customer is responsible for the cost of returning the product to tiny-toys.com unless the return is due to an error on our part.
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Refund Processing: Once we receive the returned product and confirm that it meets the refund eligibility criteria, we will initiate the refund. Refunds will be processed through the original payment method used for the purchase.
Refund Processing Time:
Refunds will typically be processed within 7-10 business days from the date we receive the returned product. The actual time it takes for the refund to be credited to your account may vary depending on your payment method and financial institution.
Contact Information:
If you have any questions or concerns regarding our Refund Policy, please contact our Customer Support Team at:
Email: info@tiny-toys.com
Policy Changes:
tiny-toys.com reserves the right to update or modify this Refund Policy at any time without prior notice. Please review this policy periodically for any changes.
By making a purchase on tiny-toys.com, you agree to abide by this Refund Policy. We appreciate your trust in us and look forward to serving you with top-quality products and exceptional customer service.
